Privacy Policy

1. Introduction

Welcome to V-Sale ("we," "our," or "us"). V-Sale is a social commerce platform that allows users in Cambodia and beyond to buy, sell, chat, live stream, and share content. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and website (collectively, the "Service").

By using V-Sale, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and profile photo when you register.
• User Content: Posts, photos, videos, live streams, messages, and other content you create or share.
• Transaction Data: Purchase history, payment methods, order details, and wallet transactions.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Usage Data: Pages viewed, features used, time spent, and interactions within the app.
• Location Data: General location based on IP address (we do not collect precise GPS location without your consent).
• Communications: Messages you send within the platform and support requests you submit.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the V-Sale Service.
• Process transactions and send related notifications (order confirmations, shipping updates).
• Send push notifications for messages, calls, and activity alerts (only with your permission).
• Personalize your experience and recommend relevant content, products, and users.
• Improve our platform through analytics and user feedback.
• Prevent fraud, abuse, and ensure the security of the platform.
• Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Other Users: Your public profile, posts, and shop listings are visible to other users as intended by the platform.
• Service Providers: Trusted third parties who assist us in operating the platform (payment processors, cloud storage, analytics).
• Legal Authorities: When required by law, court order, or to protect the rights and safety of our users.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal or legitimate business purposes even after account deletion.

6. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and personal data.
• Opt-out of marketing communications and push notifications.
• Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at the email below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how the Service is used. You can control cookie settings through your browser; however, disabling cookies may affect some features of the Service.

9. Children's Privacy

V-Sale is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete such information.

10. Third-Party Services

Our Service may contain links to third-party websites or integrate third-party services (such as payment gateways and analytics tools). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: